Delete your Solia account
You can delete your Solia account and its data at any time.
In the app
Open Profile → Delete account and complete the identity-verification steps. This is the fastest route.
By email
Email privacy@getsolia.com from the address associated with your account. We may request additional identity verification and respond within the period required by applicable law.
What deletion does
- Deletes the authentication record and account-owned profile, schedule, to-do and task, fitness, nutrition, social, score, coaching-report, and storage data.
- Deletes the complete one-to-one message thread, pair background, and mute state for both participants when either participant deletes their account.
- Removes the departing account’s membership, content, and identifiers from surviving groups and businesses. Ownership transfers deterministically when another member remains; empty containers may be deleted.
- Removes moderation reports filed by the departing account. A report filed by another user may survive with its target account ID removed and replaced by a random deletion-specific correlation key.
- May leave another user’s match-history record without a live link to the deleted profile.
Delayed cleanup
Deleted messaging media, pair backgrounds, and group avatars or backgrounds can leave a restricted service-only cleanup item containing a storage path and retry metadata. Cleanup waits at least 24 hours and deletes only after current reference checks find no live product reference. An Apple-linked deletion can leave a restricted revocation item until Apple confirms token revocation. These records are not available to app users and are retained only until the work succeeds.
Backups
Deleted data may remain in access-restricted backups for up to about 30 days before those backups expire.
See the Privacy Policy for the complete retention and deletion terms.